5 Steps to Fix “Couldn’t Retrieve Directory Information” Error on Kodi

The “Couldn’t Retrieve Directory Information” Error on Kodi: A Real Pain for Streamers

Have you ever encountered the “Couldn’t Retrieve Directory Information” error while using Kodi to stream your favorite TV shows or movies? If you have, you know how frustrating it can be. This error message appears when Kodi is unable to connect to a repository or any online media source. This error can have several causes, including server-related issues, poor internet connection, or even issues with the build or addon you have installed.

Step 1: Check Your Internet Connection

When the “Couldn’t Retrieve Directory Information” error pops up, the first thing you should do is check your internet connection. Sometimes, the error occurs because of a slow or unreliable internet connection. Try to connect your device to a different Wi-Fi network or use an Ethernet cable to see if the problem is with your internet.

Step 2: Clear Kodi Cache

If the error persists, you need to clear the Kodi cache. Cached data can take up a lot of storage and, over time, can cause Kodi to misbehave. To clear the Kodi cache, open Kodi and click on “Settings” > “File Manager” > “Profile Directory” > “Database” > “Textures13.db” > “Yes”. This will clear your cache and allow Kodi to run more smoothly.

Step 3: Check Kodi Repository URL

If the problem still persists, it is possible that the repository URL you are using is incorrect. You need to check that the URL is correct and try to connect to a different repository. You can also try to disable all the addons and remove the problematic ones to see if it solves the issue.

Step 4: Reinstall Kodi on Your Device

If none of the above steps works, then you need to consider reinstalling Kodi on your device. However, before doing that, make sure that you have backed up all your data. Then, uninstall Kodi, and reinstall the latest version from the official Kodi website. Once installed, make the necessary configurations and try to connect to the repository again.

Step 5: Get in Touch with Kodi Customer Support

If the problem still persists after trying all of these methods, Kodi customer support is the next stop. You can reach Kodi support by visiting the official Kodi website and submitting a query. They typically respond within 24-48 hours with a solution.

Conclusion

In conclusion, the “Couldn’t Retrieve Directory Information” error on Kodi can be a real headache for streamers. The good news is that there are several ways to tackle this error, including checking your internet connection, clearing the Kodi cache, verifying your URL, reinstalling Kodi and finally, getting in touch with Kodi support. Follow these simple steps and rid yourself of this frustrating error once and for all!

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