My Novant Health: Empowering Patients with Personalized Care
Healthcare is personal – no two individuals have the same medical history, lifestyle, habits, and resources, which makes it challenging for healthcare providers to offer standardized healthcare. However, personalized healthcare is crucial for improving patient outcomes, reducing hospital stays, and minimizing healthcare costs. Novant Health, a healthcare system in the Southeastern United States, recognizes the significance of personalized care and has implemented various technologies and programs to empower patients and improve their healthcare experiences.
Digital MyChart Portal: Accessible Health Information
Novant Health’s digital MyChart portal is a patient-centered tool that provides a comprehensive view of a patient’s medical data. Patients can access their medical records, test results, and appointments, renew prescriptions, and communicate with their healthcare providers through this portal. With this tool, patients can manage their healthcare independently, schedule appointments according to their availability, seek a second opinion, and avoid long wait times on the phone. Moreover, healthcare providers can access their patients’ medical records remotely and make informed decisions without the need for excessive consultations or redundant tests.
Virtual Health: Telehealth Services
Virtual Health is another patient-centered technology that has gained significant momentum during the COVID-19 pandemic. The program includes teleconsultations, remote monitoring, and outpatient care, enabling patients to seek medical advice and support from the comfort of their homes. Virtual Health services are accessible through the MyChart portal and are available 24/7. This program has reduced healthcare costs and prevented unnecessary hospitalization, particularly for patients with chronic conditions who require frequent check-ups.
Patient Navigators: Personalized Support
Patients with complex medical histories or chronic conditions often require personalized support to navigate the healthcare system effectively. Novant Health employs patient navigators to provide additional guidance, explain treatment options, and connect patients to community resources. Patient navigators also bridge the communication gap between patients and healthcare providers, helping patients understand their diagnoses, treatment plans, and medications. This initiative provides patients with a holistic view of their healthcare journey, enhancing their autonomy, and improving patient satisfaction.
Novant Health’s emphasis on personalized care offers a blueprint for other healthcare systems to follow. By leveraging technology, human resources, and community resources, Novant Health has empowered patients to take charge of their healthcare and achieve better outcomes. The healthcare industry must shift towards patient-centered healthcare to meet the evolving needs of patients and improve healthcare quality. Novant Health’s commitment to personalized care is a significant step in this direction.
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