How to Handle Informed Delivery Mail Not Delivered to Your Address

Introduction

Informed Delivery is a service provided by the United States Postal Service that allows customers to preview their mail and packages before they arrive. This service can help recipients track their incoming deliveries and ensure that they receive all expected items. However, there may be instances where Informed Delivery mail is not delivered to the intended address. In this blog article, we will discuss the various reasons why Informed Delivery mail may not be delivered and the steps that customers can take to resolve the issue.

Why Informed Delivery Mail May Not be Delivered

There are several reasons why Informed Delivery mail may not be delivered to the intended recipient. One possible reason is that the delivery address on file with the USPS may be incorrect or outdated. Another reason may be that the mailpiece was misdelivered or lost in transit. In some cases, packages may require a signature upon delivery, and if no one is available to sign for it, the item may be returned to the sender or held at the local post office.

Steps to Resolve Informed Delivery Mail Not Delivered

If you have not received your Informed Delivery mail, the following steps can help you resolve the issue:

Step 1: Check your Informed Delivery Dashboard

The first step is to check your Informed Delivery dashboard. This will provide information about the expected delivery date of the item, as well as its current location and status. If the item is marked as “delivered,” but you have not received it, this may suggest that the package was misdelivered or stolen from your mailbox.

Step 2: Verify your Delivery Address

If you haven’t received a particular mailpiece, double-check that the delivery address in your Informed Delivery account is correct and up-to-date. If it needs to be updated, you can change it on the USPS website or by calling their customer service hotline.

Step 3: Contact the Sender

If the package was not delivered, contact the sender to see if they can verify the delivery address and track the package. They may also be able to initiate a trace request with the USPS to locate the package.

Step 4: Contact USPS Customer Service

If you are unable to locate your Informed Delivery mail, contact USPS customer service. They can investigate the missing mailpiece and provide you with details on the package’s current location.

Conclusion

Informed Delivery can be a useful tool that allows recipients to track their mail and packages and ensure that everything is delivered as expected. However, there may be instances where Informed Delivery mail is not delivered to the intended address. If you find yourself in this situation, be sure to take the appropriate steps to resolve the issue, including checking your Informed Delivery dashboard, verifying your delivery address, contacting the sender, and contacting USPS customer service. These steps will help ensure that your Informed Delivery mail is delivered to the correct address and that you receive all items that are expected.